IT Operations & Support Analyst

IT OPERATIONS AND SUPPORT ANALYST

Shawnigan Lake School is a vibrant, internationally-minded boarding institution dedicated to the holistic development of its students. Our exceptional staff is at the heart of our community, playing a crucial role in creating a supportive and challenging environment for our learners.

For more information about Shawnigan, please visit our Shawnigan at a Glance.

JOB DESCRIPTION

As an integral part of our IT department, the IT Operations & Support Analyst is responsible for delivering effective and prompt support to the campus community while enhancing operational efficiencies. Proudly a Google School, we leverage the full potential of Google Workspace for Education to enrich collaboration and learning. This position combines technical troubleshooting with the aim of maintaining a stable, secure, and innovative educational environment.

Employment Type: Full-time, permanent. This role is based on campus at 1975 Renfrew Road, Shawnigan Lake.

Position Start Date: The preferred start date is May 2026, though flexibility for earlier or later start dates is possible.

Compensation: The annual salary will range from $70,000 to $80,000, with the starting salary determined by the successful candidate’s qualifications, experience, and internal equity.

• After three months of employment, a comprehensive benefits package will be available, including matched RRSP contributions from the employer, paid vacation, a flexible work environment, and a family-friendly workplace.

• Enjoy a subsidized lunch program featuring delicious meals served on-site.

• Access to our excellent gym and fitness facilities is available.

• Participate in wellness initiatives with subsidized staff-led activities such as yoga, pottery, spinning, squash, and more.

Shawnigan Lake School is committed to ensuring the safety and well-being of children and young people, expecting all staff (and volunteers) to uphold this commitment. Candidates will be required to undergo child protection screening relevant to the position, which includes checks with previous employers and a vulnerable sector criminal record check.

HOW TO APPLY

To apply, please send your resume/CV and cover letter addressed to Kyle McMullin, IT Manager, via our Careers Page.

CORE RESPONSIBILITIES

Reporting to the IT Manager, the IT Operations and Support Analyst will be tasked with:

Service Delivery & Technical Resolution

• Serve as the primary contact for technical support, ensuring all requests are documented, prioritized, and resolved promptly.

• Provide comprehensive technical assistance across various information systems, including workstations, mobile devices, and enterprise applications, to minimize downtime for students and staff.

• Troubleshoot and resolve complex technical issues related to hardware, software, and network connections, escalating significant architectural concerns to senior staff when necessary.

Operational & Infrastructure Management

• Work collaboratively with other IT team members to maintain the integrity of the school’s IT infrastructure, supporting server architectures, networking systems, and security protocols (VPNs, firewalls).

• Oversee the deployment and maintenance of hardware and software assets, ensuring seamless integration with existing network structures.

• Apply change management best practices for system updates and configuration changes to mitigate risks and ensure continuity for users.

Project Management & Strategic Initiatives

• Execute special projects and complex technical tasks as directed by the Information Technology Manager, adapting to shifting priorities and deadlines.

• Manage and assist with system implementations and upgrades, overseeing resources and timelines to ensure successful outcomes.

• Utilize data visualization tools to analyze helpdesk performance and system usage trends, providing actionable insights to improve departmental efficiency.

• Proactively identify opportunities to enhance IT operations and user experiences through innovative technological solutions.

REQUIREMENTS

Education & Experience

• A degree or diploma in a technical-related field (IT preferred);

• Three (3) to five (5) years of experience in a technical support role;

• Preference will be given to candidates with Google IT support certifications;

• Microsoft Certified Systems Engineer (MCSE) certification is a plus;

• Strong proficiency in Google ChromeOS, Google Workspace, Windows operating systems, Microsoft Office, and PC hardware; excellent knowledge of networking, servers, and web application principles;

• Experience in creating dashboards and reports to present technical data.

• Demonstrated ability to manage technical projects and navigate organizational change.

Skills

• Excellent written and verbal communication skills, capable of explaining technical concepts to non-technical stakeholders;

• High level of resourcefulness and adaptability, with the ability to work independently in a fast-paced environment.

HOW TO APPLY

To apply, please submit your resume/CV and cover letter to the attention of Kyle McMullin, IT Manager, through our Careers Page.

Shawnigan Lake School is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible environment for all. All qualified candidates will be considered for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, gender identity or expression, marital status, or any other category protected by applicable law.

We appreciate the interest of all applicants in this position; however, only those selected for an interview will be contacted.

This position will remain open until filled.