Admissions and Parent Experience Executive

The Royal Grammar School Guildford Dubai is looking for an Admissions and Parent Experience Executive to start immediately.

About Cognita:

Cognita is a leading name in independent education. Founded in 2004, our network encompasses over 100 schools across 16 countries, including Europe, North America, Latin America, Asia, and the Middle East, serving more than 85,000 students. Each of our schools has its own distinctive character, yet we share a common mission: to create an environment where individuals can "Thrive in a rapidly evolving world."

At Cognita, we appreciate the uniqueness of every student. We honor their individual traits and strengths, providing academic, social, and emotional support regardless of their background or circumstances. We embrace their individuality while equipping them with essential knowledge, opportunities, and best practices, helping them connect with a broader community and ensuring they receive a world-class education.

We are currently seeking an Admissions and Parent Experience Executive for the Royal Grammar School Guildford Dubai (RGS), with an immediate start date. The Royal Grammar School Guildford Dubai opened its new campus in September 2021 as a co-educational institution offering a British curriculum. When fully operational, the school will serve around 2,100 students aged 3 to 18.

In this position, the Admissions and Parent Experience Executive will be instrumental in providing outstanding customer service and high-quality support to both new and existing parents, serving as the primary point of contact throughout the enrollment process. This role includes supporting the School Leadership Teams and Admissions from the initial inquiry to enrollment while building enduring relationships with families to ensure satisfaction and retention. A comprehensive understanding of the school's activities, events, and policies will be crucial for promoting the school's profile, enhancing parent involvement, and boosting student enrollments.

Key Responsibilities

Customer Experience Champion

Serve as the main point of contact for both new and existing parents, delivering exceptional customer service and ensuring that all feedback is addressed with professionalism and consideration.

Evaluate leads and manage phone inquiries meticulously and attentively.

Coordinate the logistics of school tours, open days, and assessments, ensuring confirmations are sent and followed up, and creating a memorable experience that embodies the school's ethos.

Admissions Process Management

Provide weekly enrollment reports to the School Leadership Team and Head Office, covering all key areas of Admissions: Enrollments, Leavers, Assessments, and Tours.

Accurately track and manage prospective and current student data within the CRM and school management systems.

Assist in collecting necessary documentation from parents, ensuring accuracy and promptness in our systems. Uphold CRM data integrity to support informed decision-making.

Community Engagement

Maintain a thorough understanding of the school's programs, policies, and culture to communicate effectively with prospective families.

Collaborate with Cognita’s Marketing team to share noteworthy stories via social media and other platforms, ensuring the school’s achievements are recognized within the community.

Assist in organizing and executing school events to enhance visibility and engagement with both internal and external communities.

Enrollment and Onboarding

Oversee the enrollment process, from accepting offers to collecting necessary documentation and ensuring compliance, facilitating a seamless transition for every family into our community.

Coordinate onboarding for new students, ensuring that all introductory communications are timely, informative, and relevant. Maintain engagement with future enrolled families to keep them excited about joining the school community.

Uphold the highest standards of communication and operational efficiency in all interactions with families, from initial inquiries to ongoing engagement.

General Responsibilities

Model and embody the school's values in all communications and interactions, promoting an atmosphere of kindness, fairness, and ethical behavior.

Comply with and actively advocate for safeguarding policies and practices, demonstrating a steadfast commitment to the safety and well-being of our students.

Maintain professional confidentiality and adhere to all school policies and guidelines.

Pursue professional development opportunities and contribute positively to the overall atmosphere of the school community.

Qualifications and Skills

A diploma or degree-level qualification is preferred.

Strong knowledge of UK curriculum schools and KHDA regulations.

Effective time management skills, resourcefulness, and the ability to prioritize tasks to meet deadlines.

Excellent interpersonal skills, a dynamic personality, and high energy levels.

A motivated, inquisitive mindset to grasp key information regarding the Company’s activities and commercial objectives.

Meticulous attention to detail.

Capability to present documents accurately and professionally.

Skill in organizing work activities based on priorities and adhering to deadlines.

Experience in effectively working both in teams and independently.

Exceptional written and verbal communication skills along with presentation capabilities.

Dedication to achieving the team's defined goals and objectives.

Computer Literacy: proficient in Microsoft Office: Word, PowerPoint, and Excel; experienced with CRM and ISAMS.

Outstanding time management and organizational skills.

Results-oriented and motivated by achieving successful outcomes.

Experience

A background in customer service, ideally within an educational context, with a proven history in parent relations and community engagement.

Strong communication abilities, both verbal and written, with the capability to connect with a diverse parent demographic.

Robust organizational skills, with the ability to manage multiple projects and priorities effectively.

A proactive, problem-solving mindset and a commitment to personal and professional development.

If you thrive on challenges and are eager to make a significant impact, we invite you to apply and play a key role in shaping the future of the Royal Grammar School Guildford.

The school retains the right to conduct interviews and appoint suitable candidates prior to the official closing date, so we encourage early applications.

Cognita is dedicated to safeguarding the welfare of children and young people and expects the same commitment from its employees. All new hires will undergo thorough pre-employment checks, including identity verification, criminal background checks for all countries of residence, qualification verification, employment history reviews to address any gaps, and satisfactory references for all employment over the past five years.