Student Support & Experience Coordinator

Reports to: Head of College

Location: SoundSkool Music Industry College, London

Contract Type: Full-time, 45 weeks per year (term-time plus 5 additional working weeks)

Salary: £27,000 per annum

Hours: 35 hours per week, Monday to Friday

Purpose of the Role

The Student Support & Experience Coordinator plays a pivotal role in shaping, coordinating, and enhancing the overall student experience at SoundSkool Music Industry College. This role ensures that every learner receives proactive, high-quality support and that their journey through the College—from enrolment to progression—is engaging, inclusive, and well-managed.

Working under the direction of the Head of College, the postholder will coordinate the operational delivery of student attendance, communication, enrichment, student recruitment and welfare activities, ensuring consistency and quality across the student journey. The role requires a proactive, purpose-driven individual with strong initiative and excellent communication skills.

This is a developmental role, designed to evolve as the College continues to grow and improve. The scope and responsibilities of the position may expand over time to reflect the changing needs of the College, the development of new programmes, and the postholder’s own professional growth.

Key Responsibilities

Student Support & Administration

• Maintain accurate and timely student registers and attendance data across all courses.
• Monitor attendance and punctuality daily, initiating follow-up communication with students and parents/carers and escalating persistent issues to the Head of College.
• Coordinate parental communication regarding attendance, conduct, and welfare, ensuring consistency and professionalism. This will include emails and telephone calls.
• Coordinate student bursaries in collaboration with the partner college, ensuring all documentation and processes are completed accurately and on time.
• Coordinate and facilitate student recruitment, student interviews/auditions, enrolment, registration, and induction, ensuring a smooth, welcoming, and well-organised experience for all learners.
• Maintain accurate student data in college systems and assist with reporting and audit requirements.

Student Experience & Enrichment

• Plan and coordinate enrichment activities including workshops, masterclasses, school trips, and off-timetable events that enhance learning and personal development.
• Support the planning and delivery of college showcases, open evenings, and taster sessions, liaising with the curriculum and marketing team.
• Support the Student Forum in the planning and delivery of student-led initiatives.
• Coordinate work experience, finding student placements, mentoring opportunities and career development activities, liaising with industry and community partners.
• Support UCAS applications and other progression pathways, working with tutors and external agencies where relevant.
• Develop and promote student events that celebrate creativity, diversity, and achievement across the College.
• Coordinate masterclasses including communications and organisation.
• Tracking of student progression following completion of their programmes and working with SoundSkool’s alumni network.

Teaching & Personal Development

• Deliver PSHE, British Values, and personal development sessions as part of the college timetable.
• Deliver assigned lessons and provide additional teaching support within the RSL curriculum as allocated.
• Contribute to the development and evaluation of the personal development curriculum, ensuring relevance, inclusivity, and alignment with SoundSkool’s ethos.

Collaboration & Communication

• Maintain regular and transparent communication with the Head of College, ensuring alignment on attendance, welfare, and student experience priorities.
• Liaise with tutors, safeguarding staff, and external agencies to coordinate effective student support.
• Maintain proactive and professional communication with students, parents, and colleagues.
• Contribute to college-wide initiatives, events, and projects that enhance the SoundSkool experience and culture.

External Events and Advocacy

• Represent SoundSkool externally at events, exhibitions, or industry-related engagements as agreed with the Head of College.
• Support and participate in Open Days, promotional activities, and business-related outings to represent SoundSkool and its programmes.

Professional Development

• Demonstrate a willingness to train as a Deputy Designated Safeguarding Lead (DSL) and First Aid Responder.
• Hold, or be willing to train towards, a Level 5 teaching qualification (e.g. Diploma in Education and Training) appropriate for post-16 education.
• Participate in ongoing professional learning and development as directed.

Additional Responsibilities

• Cover lessons when required to ensure continuity of learning.
• Fulfil any other duties as reasonably directed by the Head of College in support of the College’s aims and operational needs.

Person Specification

Essential

• Experience working with young people in an educational, youth, or creative-sector environment.
• Excellent organisational and coordination skills with strong attention to detail.
• Proactive, purpose-driven, and capable of using initiative to anticipate needs and act independently.
• Confident communicator with strong interpersonal and written communication skills.
• Experience coordinating student events, enrichment, or engagement activities.
• Understanding of safeguarding, equality, and inclusive practice in education.
• Hold, or demonstrate a willingness to work towards, a recognised teaching qualification (such as Level 5 Diploma in Education and Training, Cert Ed, or PGCE).

Desirable

• Experience in further education or the creative industries sector.
• Knowledge of UCAS, bursary systems, or student support processes.
• Experience delivering PSHE, British Values, or pastoral education.
• A teaching or training qualification (or willingness to work towards one).

Personal Attributes

• Approachable, student-centred, and empathetic.
• Highly organised and dependable, with a proactive and solution-focused mindset.
• Strong sense of initiative, ownership, and accountability.
• Excellent communicator and collaborator.
• Passionate about supporting young people in their personal, creative, and professional growth.
• Aligned with SoundSkool’s core values of Creativity, Responsibility, Excellence, and Determination (CRED).

Apply exclusively via the WhatSchool platform.